Milestone Settlement & Refund Policy
Last Revised: October 2026 • Effective for all international commercial contracts
01. The 50/50 Milestone Framework
To ensure mutual commitment and risk elimination across borders, Zaman Business operates strictly on a milestone model for all project-based work (Web Development, AI Automation, and Graphic Branding):
- Initial Milestone (50% Deposit): Required prior to sprint scheduling, architecture setup, server reservation, and asset production.
- Final Milestone (50% Release): Due only after all scope deliverables are demonstrated, tested on private staging environments, and formally approved by the client.
02. Deposit Refund Eligibility
Because initial deposits immediately trigger dedicated developer and designer sprint hours, refunds on the initial 50% milestone are subject to the following rules:
- Prior to Sprint Inception: 100% refund of the deposit is granted if a cancellation request is submitted in writing within 24 hours of payment and before production begins.
- During Active Development: Once wireframes, vector concepts, code repositories, or automation workflows have been initiated, the initial deposit is non-refundable as it covers completed labor.
03. Staging Inspection & Final Release
We do not demand final milestone payment upfront. The client inspects code and functionality on live staging environments or video demonstrations. The final 50% payment is triggered only upon satisfaction.
Asset Handover Guarantee: Upon clearance of the final 50% invoice, all GitHub repositories, master Figma/AI vector files, database dumps, and server credentials are transferred with 100% full commercial ownership to the client.
04. Monthly Retainers (Social Media)
Social media management retainers are billed on a 30-day pre-paid cycle. Clients may cancel or pause retainers at any time with 7 days' written notice prior to the start of the next billing cycle. No long-term multi-month lock-in contracts apply.
05. Inquiries & Disputes
All billing questions, settlement receipt requests, and scope adjustments are handled directly by our principal desk at:
contact@zamanbusiness.com